Business Skills

Description

(NQF Level 4 – US 110021)

Those learners who acquire the outcomes of this course will be more effective in a business environment.

The qualifying learner is able to:

• Plan and organise their own work
• Establish and maintain working relationships
• Maintain files and records.

The course consists of the following lessons:

Module 1 – Planning and organising

• Topic 1: Understanding the business environment
• Topic 2: Planning aids to plan and monitor work
• Topic 3: Prioritising tasks
• Topic 4: Dealing with changing priorities
• Topic 5: Meeting deadlines
• Topic 6: Managing demands and deadlines

Module 2 – Working relationships

• Topic 1: Working as a team
• Topic 2: Dealing with internal and external customers
• Topic 3: Commitments and timescales
• Topic 4: Requesting advice or assistance
• Topic 5: Organisational and departmental pride
• Topic 6: Confidentiality and data protection

Module 3 – Record Keeping

• Topic 1: Information sorting, handling and storage
• Topic 2: Understanding the filing system
• Topic 3: Document storage
• Topic 4: Document tracking
• Topic 5: Archiving/destroying information
• Topic 6: Document storage modernisation