The National Certificate, Generic Management, forms part of a learning pathway of management qualifications across various sectors and industries. It is specifically designed to develop management competencies required in any occupation, particularly those who manage junior managers.

Generic Management will help you to effectively manage first line managers in an organisational entity.
First line managers may include team leaders, supervisors, junior managers, section heads and foremen.

Learning assumed to be in place and recognition of prior learning. It is assumed that the learner accessing this qualification is competent in:

• Communication at NQF Level 4.
• Mathematical Literacy at NQF Level 4.

If you successfully complete this qualification, you would have gained knowledge and a range of skills, attitudes and values including:

• Initiating, developing, implementing and evaluating operational strategies, projects and action plans, and where appropriate, recommending change within teams and/or the unit so as to improve the effectiveness of the unit.
• Monitoring and measuring performance and applying continuous or innovative improvement interventions in the unit in order to attain its desired outcomes, including customer satisfaction, and thereby contributing towards the achievement of the objectives and vision of the entity.
• Leading a team of first line managers, by capitalising on the talents of team members and promoting synergistic interaction between individuals and teams, to enhance individual, team and unit effectiveness in order to achieve the goals of the entity.
• Building relationships using communication processes both vertically and horizontally within the unit, with superiors and with stakeholders across the value chain to ensure the achievement of intended outcomes.
• Applying the principles of risk, financial and knowledge management and business ethics within internal and external regulatory frameworks in order to ensure the effectiveness and sustainability of the unit.
• Enhancing the development of teams and team members through facilitating the acquisition of skills, coaching, providing career direction, and capitalising on diversity in the unit.