Attempting this qualification, you should have:
- NQF Level 4 or equivalent
Upon completion of this course and successful assessment, learners will be able to:
- Apply the principles of conflict management which include but are not limited to negotiation, mediation, arbitration, and litigation.
- Initiate, develop, implement, and evaluate operational strategies, projects, and action plans to improve the effectiveness of the unit.
- Monitor and measure performance and apply continuous or innovative improvement interventions in the unit.
- Lead and manage a team of first line managers to enhance individual, team, and unit effectiveness.
- Enhance the development of teams and team members.
