This course is intended to keep employees up to date with the ways that successful businesses operate – in your sector and others – and measuring your ways of working against those used by the market leaders.

This course will enable learners to develop competence in a range of knowledge, skills, attitudes, and values that are fundamental for ensuring best practise management.

Attempting this qualification, you should have:

• Communication at NQF Level 4.
• Mathematical Literacy at NQF Level 4.

Upon completion of this course and successful assessment, learners will be able to:

• Initiate, develop, implement, and evaluate operational strategies, projects, and action plans to improve the effectiveness of the unit.
• Monitor and measure performance and apply continuous or innovative improvement interventions in the unit.
• Lead and manage a team of first line managers to enhance individual, team, and unit effectiveness.
• Build relationships with superiors and with stakeholders across the value chain.
• Apply the principles of risk, financial and knowledge management, and business ethics within internal and external regulatory frameworks.
• Enhance the development of teams and team members.