Conflict Management

Obtain the necessary skills to identify and manage the resolution of conflict between persons or parties in an organisation

Conflict Management

Obtain the necessary skills to identify and manage the resolution of conflict between persons or parties in an organisation

NQF level icon

NQF

Level 5

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SAQA ID

59201

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Credits

22

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SETA

Services

Duration icon

Duration

9 Days

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MoD

F2F, Online
or Blended

Who is it for icon

Who is this Conflict Management programme for?

This course is intended for persons who wish to obtain the necessary skills to identify and manage the resolution of conflict between persons or parties in an organisation. Although formulated for the workplace, the same principles can be applied in society.

This course is intended for persons who wish to obtain the necessary skills to identify and manage the resolution of conflict between persons or parties in an organisation. Although formulated for the workplace, the same principles can be applied in society.

Why take up icon

Why take this Conflict Management programme?

This course will enable learners to develop competence in a range of knowledge, skills, attitudes, and values necessary for effective conflict management.

This course will enable learners to develop competence in a range of knowledge, skills, attitudes, and values necessary for effective conflict management.

Entry Requirements icon

Entry Requirements

Attempting this qualification, you should have:

  • NQF Level 4 or equivalent

Attempting this qualification, you should have:

  • NQF Level 4 or equivalent
Course Outcomes icon

Course Outcomes

Upon completion of this course and successful assessment, learners will be able to:

  • Apply the principles of conflict management which include but are not limited to negotiation, mediation, arbitration, and litigation.
  • Initiate, develop, implement, and evaluate operational strategies, projects, and action plans to improve the effectiveness of the unit.
  • Monitor and measure performance and apply continuous or innovative improvement interventions in the unit.
  • Lead and manage a team of first line managers to enhance individual, team, and unit effectiveness.
  • Enhance the development of teams and team members.

Upon completion of this course and successful assessment, learners will be able to:

  • Apply the principles of conflict management which include but are not limited to negotiation, mediation, arbitration, and litigation.
  • Initiate, develop, implement, and evaluate operational strategies, projects, and action plans to improve the effectiveness of the unit.
  • Monitor and measure performance and apply continuous or innovative improvement interventions in the unit.
  • Lead and manage a team of first line managers to enhance individual, team, and unit effectiveness.
  • Enhance the development of teams and team members.