This course is intended for people who want to be able to manage first line managers in an organisational entity. First line managers may include team leaders, supervisors, junior managers, section heads and foremen.

This course will enable learners to develop competence in a range of knowledge, skills, attitudes, and values that are fundamental for effective relationship management.

Attempting this qualification, you should have:

• NQF Level 4 or equivalent

Upon completion of this course and successful assessment, learners will be able to:

• Initiate, develop, implement, and evaluate operational strategies, projects, and action plans to improve the effectiveness of the unit.
• Monitor and measure performance and apply continuous or innovative improvement interventions in the unit.
• Lead and manage a team of first line managers to enhance individual, team, and unit effectiveness.
• Build relationships with superiors and with stakeholders across the value chain.
• Apply the principles of risk, financial and knowledge management, and business ethics within internal and external regulatory frameworks.
• Enhance the development of teams and team members.